Furniture Clinic Logo

First Year Servicing

Sign In / Register | Contact Us or call 0844 879 3691
GBP£ GBPselect country
basketYou have 0 items in your basket
Free DeliveryProblem SolverOrder online or over the phone
Home > First Year Servicing

First Year Servicing - Comprehensive Solutions

Why choose Furniture Clinic - 1st Year Servicing & Repair Services

How We Operate

We offer a complete, nationwide solution for all of our first year servicing clients, our aim is simple; we will offer the highest standards of professionalism, quality and customer focus, while remaining friendly and approachable to customers.

We operate an established network of highly trained and experienced technicians covering:

tick Fabric Upholstery
tick Leather Upholstery
tick Wooden / Cabinet Furniture
tick Bedsteads

tick Divans
tick Mattresses
tick Outdoor Furniture
tick Car Interiors
tick Leather Panel Replacement

All of our service customers can expect:

Superb Results - With consistently high levels of first visit fixes and guaranteed repairs.
First Class Customer Service - With honesty and transparency at its core.
Comprehensive UK Coverage - No matter where your customer is, we have a technician located close by.
Flexibility -  Whatever your requirements, we can adapt to meet your needs.
Professionalism - Only tried and tested Furniture Repair Technicians are integrated into our network.
Partnership approach - We look to reduce costs for our clients, by providing detailed reports and valuable MI data.

 


Nationwide Coverage

 

The Furniture Clinic Network

Our network of 40+ technicians gives us the flexibility to react swiftly to each and every service referral, wherever it may be in the UK. Each one is highly trained and experienced, with a proven track record of quality service and workmanship before becoming part of the furniture clinic family.

We operate in all areas of the UK and throughout most of Eire. Our unique way of working allows our technicians to ensure that your customer is afforded the correct amount of time so that the required work can be undertaken.

We do not target our technicians on the number of visits they make per day, we target them on the number of first visit fixes achieved, we look for quality not quantity.

 

Key Facts:

  • 40+ technicians covering the entire UK
  • Each has an extensive, proven track record of first class service and quality workmanship.
  • Targets set on quality of service, rather than quantity of visits.
  • Customer focussed, professional, efficient.
Furniture Clinic - Complete National Network of Repair Technicians

 


Service Levels

 

Unparalleled Service

We offer a fast, effective solution to all of your service needs and have a reputation for quality and professionalism that is reflected in every aspect of our operation, from our network of Technicians to the systems, structures and people that make up the culture of our organisation. 

Constantly striving to better our service and customer focus, we offer each and every one of our customers:

  • Maximum initial customer contact lead time of 2 working days to arrnage a mutually convenient appointment.
  • Customers will always be offered the first available appointment.
  • Technicians will visit the customers home within 7 days (UK average).
  • Wherever possible complaints will be resolved on the first visit by the Technician.
  • A comprehensive, professional report (with images) will be available for the client within 2 days of the initial visit.

The standards of professional, responsive, quality service that we offer are key in restoring confidence and protecting reputations. We work closely with all of our clients to ensure that we understand their requirements and tailor our service according to their individual needs.

Furniture Clinic Repair Network - Service Levels, First Year Servicing

 



OUR COMPANY
About Us
Contact Us
Furniture Clinic - History
Careers
International Distributors
ACCOUNT
Login/Register
My Account
Order History
Request Trade Discount
FOLLOW US
Facebook
Twitter
YouTube
Pinterest
Google+
HELP & ADVICE
All About Leather
Problem Solver
E-Learning
Ask Craig
Gallery
Get our Newsletter
  • Monthly Offers
  • Hints & Tips
  • Video Tutorials
payment methods Visit Furniture Clinic's International Sites:usahk
100 percent secure sagepay Privacy & Cookies | Terms & Conditions | Site Map | Delivery & Returns © Furniture Clinic Limited 2014
All rights reserved
Website Security Test